CUSTOMER SATISFACTION

Great service from the people in the shop, and good skis, boots and helmet. However, the website is severely misleading: it suggests the ski package you buy influences the boots you get given, but that's entirely untrue. The website should be fixed to correct this.

We booked 4 sets of intermediate skis and boots on line from Alves Sports - which is situated at the stairs Prorel Gondola in Briancon. This was one of the most reasonably priced rental services in Briancon (Serre Chevalier) We new the quality would be good as two families we know had already rented from them previously and gave us some great feedback. We were very happy with our choice. Nicely waxed skis with good edges and clean good quality boots. From first entering the store all four of us were fitted and ready to ski in less that 25 minutes even though our trip was in the School Holidays. We found the service to be friendly and helpful from all the people that served us. After a morning on the slopes my boots proved to be a little on the large side - so I returned to the store, which was easy to do as it is so close to the gondola. The staff were so helpful and made me feel really comfortable about changing them - I was back out skiing with my family in no time. At the end of the week - we returned the Skis on the Sunday evening around 4:45pm - and yet again the service was great. We have recommended Alves Sports to our friends who go out next week and I will rent from them again when I return later in the season. Congratulations Alves Sports you could teach some of the other rental shops a thing or two!